Returns

Please contact us as soon as possible with your order number and clear photos of the item and packaging.

We’ll review the issue and help with the next steps, which may include a replacement, refund or another suitable solution.

For change-of-mind returns, items generally need to be unused, unopened and in their original packaging.

Please contact us before sending anything back so we can confirm whether the item is eligible for return.

Please note that return shipping costs are the responsibility of the buyer unless the item is faulty.

We recommend using tracked shipping for any approved returns.

Some items may not be suitable for return once opened or used, especially chewable, wearable, mouthed or personal-use sensory products.

This helps keep things safe and hygienic for every family.

If a refund is approved, it will be processed back to your original payment method where possible.

Please allow time for your bank or payment provider to process the refund once it has been issued.

Email us at hello@freetofeelsensory.com.au with your order number, the item details and a quick explanation of what’s happened.

If the item arrived damaged, faulty or incorrect, please include clear photos too.