Order help
Please include your order number so we can find things faster.
Hello lovely
We’re here to help.
Need help with an order, product question, shipping update or just not sure where to start?
Free To Feel is a small mum-run sensory store, so we’ll get back to you as soon as we can.
Response time
Usually within 1–2 business days.
Send a message
Tell us what’s going on.
Product questions
Not sure where to start? Send us your question and we’ll help where we can.
Damaged or incorrect item
Please include clear photos of the item and packaging.
