Questions? Let's make it less confusing.

Browse the store, add your chosen items to cart, and checkout securely online. You'll receive an order confirmation email once your order goes through.

Yes. Orders are processed securely through Shopify checkout, which uses encrypted payment technology to help keep your information protected.

We process orders quickly, so please reach out to us as soon as possible if you need to make a change. If your order hasn't been dispatched yet, we'll do our best to help. Once it's on its way, we may not be able to make changes.

Most orders arrive within approximately 7–20 business days. Some items may take a little longer depending on the supplier, courier, or delivery location.

Yes, we ship across Australia. Delivery times may vary depending on your location and the items ordered.

Once your order has been dispatched, you'll receive tracking details by email. If you haven't received tracking after a few business days, check your spam folder first, then contact us and we'll look into it.

Our products are chosen with neurodiverse children and families in mind, including kids with sensory needs, big feelings, anxiety, focus challenges, chewing needs, movement needs, or sensory overwhelm.

Start with what your child naturally seeks or avoids. Do they chew, move, crash, cover their ears, love textures, avoid mess, struggle with sleep, or need help calming? Those clues can help guide where to start.

We aim to choose practical, family-friendly products and include material, age, and safety details where available. Please always read product descriptions carefully and supervise children where needed, especially with chewable, wearable, or small items.

If something arrives damaged, faulty, or incorrect, please contact us as soon as possible so we can help. For change-of-mind returns, items generally need to be unused, unopened, and in original packaging. Please note that return shipping costs are the responsibility of the buyer unless the item is faulty.

Email us with your order number and clear photos of the item and packaging, and we'll help sort it out as quickly as possible.

We're based on the Gold Coast, Australia.

You can reach us via our contact page or email us at hello@freetofeelsensory.com.au and we'll get back to you as soon as we can.